Safety & Security of the Halls

Below you will find safety and security recommendations, as well as the Emergency Response Plan for the event. Please take a moment to review and familiarize yourself with this information in advance of the event and share it with any of your staff who will be on-site.

Personal Safety

Event Management works diligently with the facility prior to each event to ensure the safety and security of all exhibitors, attendees, and the event. If you have any security concerns leading up to the event or on-site, bring them to the attention of Event Management.
All persons in the exhibit area must wear a badge. This includes during move-in, event hours, and move-out. Exhibitors are responsible for ordering badges for their workers and staff.
Notify Event Management, or security immediately if you notice any safety hazards or witness anyone being injured anywhere in the building or nearby outside spaces.
Be aware and be prepared. When you leave the facility at the end of the day, remove your badge and have all emergency numbers saved into your phone. Be aware of your surroundings and take caution, especially in the evenings. Travel in pairs or call a cab.
Lost & Found articles may be turned in or claimed at Registration during event days. After the event contact the Security Department at 619.252.5911.

Safeguarding Booth Property

Coordinate shipping and deliveries. Try to be onsite when your product is being delivered to your booth.
Store any valuables in a locked cabinet and cover your displays with a tarp or other covering so your booth items are less visible. Do not leave purses, briefcases, or valuables behind drapes or underneath tables, as this is the first place any thief will look.
Try to greet anyone that comes into your booth as this will send a signal that you are aware of their presence; this will discourage any perpetrators from attempting to steal.
If your booth contains a lot of valuables which are difficult to secure or time-consuming to setup or teardown daily, it is recommended that your hire your own security guard overnight.
During the start of move-out, stay with your booth until all your items are fully packed up. Do not leave your booth immediately; spend some time in your booth until the floor clears. This is a common time during which theft occurs. Schedule outbound travel accordingly.
Obtain proper insurance coverage for your goods, including transit to and from the show site.
Do not leave any prototype product unsecured in your booth.

Exhibit Hall Security

Be Careful! Event Management has a 24-hour security service for general surveillance of the event and facility as a whole. This does not include individual booth monitoring and it is up to exhibitors to exercise prudent judgment and to safeguard your personal property and belongings.
Even with security as protection, exhibitors are asked to take precautions in guarding their exhibits. Remember that move-in and move-out hours are particularly sensitive times when thefts are most likely to occur. DO NOT LEAVE YOUR BOOTH UNATTENDED. At the end of each day, take any valuables with you. If you need to leave, we strongly recommend packing up all items and hiring private security for your booth.
Security guards will "sweep" the halls at the close of the event each day to clear them of all visitors and personnel. Only exhibitor personnel who have requested special permission will be allowed in the halls after closing.
Any thefts or damage must be reported to event management or security immediately.

Emergency Response Plan

The purpose of the Emergency Response Plan is to provide guidelines to prepare for potential crisis or emergency situations. We want to ensure all exhibitors are provided with important information and proper communication during an emergency.

Public Safety

Exhibitors should report any suspicious activity as soon as possible to the San Diego Convention Center Security immediately, and describe specifically what you observed, including: who or what you saw, when you saw it, where it occurred and why it's suspicious.

San Diego Convention Center Emergency Protocol

Public Safety Dispatch: 619.525.5911 or 5911 from any house phone The emergency number 619.525.5911 or 5911 from any house phone is the primary emergency number for the facility. The Dispatcher will dispatch EMS, Officers, Event Managers, etc. Please refrain from calling 911. The convention center is very large; Facility and Public Safety personnel coordinate the movement of emergency services to the scene.
Security Base is staffed 24 hours a day and they will set in motion a response that is sufficient to handle the emergency which would include onsite First Aid staff, San Diego Fire Rescue and Security staff. During event hours one or more First Aid Stations will be open and staffed to treat walk-in first aid needs. These First Aid Stations are opened in relation to areas that the event occupies in the building.
If the Fire Alarm Sounds	The San Diego Convention Center has a state-of-the-art fire detection and alarm system. When triggered, horns and flashing strobe devices, accompanied by either a pre-recorded or live person announcement, activate in the effected zone. If you are in an area that has an active alarm, please DO NOT immediately evacuate, unless there is obvious sign of danger or fire. Please listen for an announcement or direction from uniformed staff. Remember that elevators and escalators will not be available for use during an evacuation. If you are above the lobby level in the meeting rooms move toward the emergency staircases, located throughout the building. Convention Center personnel will respond quickly to assist with the evacuation and with re-entry once the emergency has passed.
If You Discover a Fire	Call the EMERGENCY EXTENSION 5911. State the location, type of emergency, severity and any injuries or immediate danger. Leave the area immediately, closing all doors. This is to confine the fire and reduce oxygen. Do not block doors. If above ground level, exit the building using only the stairways. DO NOT USE THE ELEVATORS. Follow the established evacuation route. If the evacuation route is blocked leave the area via an alternate route.
In Case of Heavy Smoke	Smoke generally rises so stay low keeping your body and face as close to the floor as possible. Breathe as little as possible and cover your face with a wet cloth if necessary.
Earthquakes	The greatest threat during an earthquake is falling debris. Earthquakes are unpredictable and strike without warning. It is important to know the appropriate steps in order to be able to react quickly and safely. Remember as with a fire alarm activation that elevators and escalators will not be available for use during an evacuation.
Indoors During an Earthquake	When the earth begins to shake the immediate impulse can be to evacuate. The best option is to remain calm. Remain inside the building and ‘Duck, Cover and Hold’. Seek immediate shelter under a heavy desk or table or brace yourself inside a door frame or against an inside wall. If shaking causes the desk or table to move, be sure to move with it. Get at least 15 feet away from all windows. Remain calm and resist the urge to panic. Expect to hear noise from broken glass, creaking walls, falling objects; don’t be surprised if the power goes off or alarms start ringing. Do not light matches or cause sparks until gas lines are checked. Be aware of your surroundings and look up for objects, such as light fixtures, that may have come lose after the earthquake and be prepared to move out of their path.
Outdoors During an Earthquake	Similar to the instructions above be aware of objects above you that might fall such as wires, building material and glass. Move away from buildings and utility poles. Watch for falling glass, electrical wires, poles or other debris. The fire department, however, tells us that it is not necessary to evacuate a building after all earthquakes. As soon as possible after an earthquake the Convention Center will evaluate the situation and determine if an evacuation is needed and, if so, announcements will be made over the Public Address system. Listen for any announcements and follow the direction of Convention Center personnel.

Additional Emergency Phone Numbers

Security Team	619.252.5911
National Weather Service – San Diego	858.675.8700
San Diego Police – Emergency	911
San Diego Police – Non Emergency	619.531.2000

Nearby Pharmacies, Urgent Care, & Hospitals

CVS Pharmacy	645 Market Street, San Diego CA 92101	619.234.5952
Scripps Mercy Hospital	4077 Fifth Ave, San Diego CA 92103	619.294.8111
UC San Diego Health Express Care	203 F St, San Diego CA 92101	206.744.3000

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Questions?

Please feel free to e-mail us at customerservice@divcom.com, use the chat feature below, or call +1-207-842-5508. We look forward to working with you in preparation for a successful event!